Legal

Privacy Policy

How Snap Yakka collects, uses, and protects your personal information.

Last updated: 10 March 2025

1. About This Policy

Snap Yakka (ABN 85 101 589 024) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using the Snap Yakka platform or website, you consent to the practices described in this Policy.

2. What Information We Collect

Information you provide directly

  • Name and email address when you contact us or register.
  • Phone number if provided.
  • Messages and enquiries submitted through our contact form.

Information collected automatically

  • Usage data: pages visited, features used, and time spent in the application.
  • Device and browser information (type, version, operating system).
  • IP address and approximate geographic location.
  • Input parameters entered into the rack design tool (dimensions, loads, configuration).

Cookies and similar technologies

We may use cookies and similar technologies to maintain session state and improve your experience. You can control cookie behaviour through your browser settings.

3. How We Use Your Information

We use collected information to:

  • Provide and improve the Snap Yakka platform and its features.
  • Respond to enquiries and provide customer support.
  • Send important service updates and notices.
  • Analyse usage patterns to improve the Service.
  • Comply with legal obligations.
  • Detect and prevent fraudulent or unauthorised activity.

We will not use your personal information for direct marketing without your explicit consent.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information with:

  • Service providers: Third-party vendors who assist in operating the platform (e.g. cloud hosting, email services), bound by confidentiality obligations.
  • Legal requirements: When required by law, court order, or government authority.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, subject to confidentiality protections.

5. Cloud Infrastructure & Data Storage

Snap Yakka operates on Amazon Web Services (AWS) infrastructure hosted in the Asia Pacific (Sydney) region. Input parameters, generated drawings, and 3D models may be stored temporarily on AWS servers to facilitate processing and delivery.

We retain design session data for a limited period for fault-tolerance and support purposes, after which it is deleted.

6. Security

We implement reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Under Australian privacy law, you have the right to:

  • Access personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Make a complaint about how we handle your personal information.

To exercise these rights, contact us at snapyakka@gmail.com. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

9. Children's Privacy

The Service is not intended for use by persons under 18 years of age. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Service after changes are posted constitutes acceptance.

11. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Contact Us

For privacy-related enquiries: